Privacy Policy

Effective Date: [21.05.2025]

Solenn Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [https://noktelle.co.uk] (the “Website”), in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

1. Who We Are

Noktelle Ltd is a company registered in the United Kingdom. We design, produce, and sell textile products, including pajamas, towels, and homewear.

Contact Information:
Email: [Insert your contact email]
Registered Address: [Insert company address]

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, title, date of birth

  • Contact Data: Billing address, shipping address, email address, phone number

  • Account Data: Login credentials, order history

  • Transaction Data: Payment and purchase details (processed via secure third parties)

  • Technical Data: IP address, browser type, device information, cookies

  • Marketing & Communication Data: Your preferences for receiving marketing from us

3. How We Collect Your Data

We collect your data through:

  • Direct interactions (e.g., filling in forms, placing orders)

  • Automated technologies (e.g., cookies, analytics tools)

  • Third parties (e.g., payment providers, advertising networks)

4. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders

  • Manage your account

  • Communicate with you about your orders or our services

  • Improve our Website and customer experience

  • Send marketing communications (only with your consent)

  • Comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on:

  • Performance of a contract (e.g., to deliver your order)

  • Your consent (e.g., for marketing emails)

  • Legal obligation (e.g., for tax and accounting purposes)

  • Legitimate interests (e.g., fraud prevention, service improvement)

6. Sharing Your Data

We may share your data with:

  • Payment providers (e.g., Stripe, PayPal)

  • Delivery services (e.g., Royal Mail, DPD)

  • IT and hosting providers

  • Marketing and analytics partners (e.g., Google Analytics, Meta)

We ensure all third parties respect your data privacy and comply with data protection laws.

7. International Data Transfers

Some of our third-party providers may be located outside the UK. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, please contact us at [Insert email].

10. Data Security

We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or disclosure.

11. Children’s Privacy

Our Website is not intended for children under 16. We do not knowingly collect data from children.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

If you have any questions or concerns about this policy, please contact us at [Insert contact email].